A little help
goes a long way.
Whether you have a question about a baking tool, need help with an existing order or want to resolve a delivery issue, our team is ready to assist.
CUSTOMER SUPPORT · DAILY, 8 AM – 10 PMHow can we help?
CUSTOMER SERVICE GUIDEProduct Questions
Need more information about a baking mold, cake decorating accessory, pastry tool or chocolate-making product? Our team can help clarify product details and intended use.
Existing Orders
Contact us about an order you have already placed, including payment questions, shipping details and tracking updates.
Order Issues
We can review concerns involving damaged, defective, incomplete, incorrect or materially misdescribed products.
Returns & Refunds
Contact customer support before returning an item. Our team will review your request and provide applicable instructions.
Privacy Requests
You may also contact us about privacy-related questions or requests concerning your shopping experience.
Help us find
your order.
Including the right information in your message helps us locate and review your purchase more efficiently.
Your order number
The email address used at checkout
A short explanation of your question or the assistance needed
When something
isn't quite right.
If your item arrives damaged, defective, incomplete, incorrect or materially different from its product description, please contact our support team promptly.
Tell us what happened.
To help us understand the problem and assess the appropriate next steps, please include:
Different tools. Different details.
Jorvenuli™ offers a variety of baking and dessert decorating accessories, including silicone molds, stainless steel tools, cutters, pastry guides, cake decorating accessories and chocolate preparation tools.
Materials, finishes, dimensions, packaging, assembly details and included components may differ by product. Please refer to the description of the specific item purchased.
Understanding minor differences.
Slight variations in color tone, surface texture, finish, material appearance or manufacturing details may occur between individual items. Minor differences that do not affect the product's described function are not necessarily considered defects.
However, an item that is damaged, defective or materially different from its description can still be reported for review.
We'll review the best next step.
Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement, reshipment, refund or return arrangement.
Where the problem is attributable to an error on our part, the applicable remedy will be provided at no additional cost to you.
Contact us
before you ship.
Please do not send merchandise back without contacting customer support first.
Do not automatically send returns to our registered business address. That address may not be the correct destination for returned products.
After your return request has been reviewed and approved, our customer-support team will provide the appropriate return warehouse address and return instructions.
24 hours
We aim to respond to customer inquiries within 24 hours. Some requests may take longer to resolve if we need information from a shipping carrier, payment provider, fulfillment partner, return facility or another relevant service provider.