A thoughtful
purchase begins
with clarity.
Before you complete your order, we want you to understand how available payment methods, transaction verification, checkout security and order confirmation work.
TRANSPARENT INFORMATION / JORVENULI™Payment options · Authorization · Security · Order totals · Bank fees · Promotions · Payment issues · Confirmation · Support
Before you place an order.
PAYMENT INFORMATION / 01–09Payment Methods
The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.
Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase.
Payment Authorization & Verification
Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled.
A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.
These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.
Checkout Security
Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information.
Jorvenuli™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing the transaction.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.
Prices in the Jorvenuli™ online store are displayed in U.S. dollars (USD) unless another currency is clearly shown.
Please review your products, quantities, shipping information, discounts, and final total carefully before completing payment.
Financial-Institution Charges
Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Jorvenuli™.
Discount Codes & Promotions
Valid promotional or discount codes should generally be entered before checkout is completed. Please confirm that the applicable discount is reflected in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions presented with the applicable offer.
Declined, Pending, or Duplicate Charges
If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary.
A pending amount may be a temporary authorization rather than a completed charge.
If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction details.
Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered at checkout was correct.
You may also contact customer support for assistance.
Payment Questions
If you believe a payment was charged incorrectly or you have a question about checkout, contact our customer-support team at service@jorvenuli.com.
Please include your order number where available, along with a clear description of the issue.
For your security, do not include complete credit card, debit card, or banking information in your email.
Your details
deserve care.
Payment information should be submitted only through the checkout payment process provided for your order.
If you have concerns about an authorization hold, a declined payment, an unfamiliar charge, or an order confirmation, please contact our support team with your order details, without sharing sensitive financial credentials.
Questions about
your payment?
Our customer-support team can review questions about order confirmations, checkout difficulties, or potentially incorrect charges.
Please include your order number when available and provide a clear description of the issue. Avoid sharing complete payment-card or banking credentials.
Service hours are daily from 8:00 AM to 10:00 PM. We aim to respond within 24 hours.