Made with care.
Supported with
consideration.
Sometimes a product isn't quite what you expected. This guide explains how to request a return, what conditions apply, who pays return shipping, and how approved refunds are handled.
Know what to expect.
These periods apply as described in the full terms below. Eligibility and individual circumstances may vary.
Contact us within 30 calendar days after confirmed delivery for an eligible return.
Contact us within 7 calendar days after delivery if an item is damaged, incorrect, defective, or incomplete.
After the return is received, inspected, and approved. Your payment provider may need additional posting time.
These timeframes describe the standard policy and do not limit consumer rights that cannot lawfully be excluded.
The right return
starts with a
conversation.
Please contact our customer-support team first. Once your request has been reviewed and approved, we will provide the correct return warehouse address and shipping instructions.
Tell us the details.
Email service@jorvenuli.com with your order number, product information, and reason for return.
Wait for review.
Our team will evaluate the request and, if approved, send the appropriate return instructions and destination.
Follow the instructions.
Package the product carefully and follow the approved return directions. For preference-based returns, use a trackable carrier.
Different reasons.
Different responsibilities.
Changed your mind?
For preference-based returns, such as a change of mind, an incorrect customer selection, or dissatisfaction with appearance, the customer is generally responsible for return shipping costs. Original shipping fees are generally not refundable in these cases.
Something arrived wrong?
Where a confirmed issue was caused by an error attributable to us — such as damage, a defect, an incorrect item, missing components, or a material difference from the description — we will provide an appropriate solution without making you pay additional costs caused by that error.
The complete details.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.
Starting a Return Request
Before sending an item back, email service@jorvenuli.com.
Please provide:
- Your order number.
- The name or description of the product you wish to return.
- The reason for the return.
- Relevant photographs or videos where appropriate.
- Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.
Customer support will review your request and provide the appropriate instructions if the return is approved.
Return Eligibility
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:
- Unused and in its original condition.
- Complete, unaltered, and not intentionally damaged.
- Returned with all original parts, accessories, inserts, and included materials.
- Returned in its original protective packaging where reasonably possible.
- In a condition that does not prevent reasonable inspection or resale.
- Accompanied by proof of purchase or the applicable order number.
Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.
For baking molds, pastry cutters, cake-decorating accessories, piping tools, chocolate-making equipment, and other Jorvenuli™ products, please handle working surfaces, cutting edges, flexible components, and protective packaging carefully during inspection.
Products intended for food contact should remain unused for a preference-based return so that their condition can be assessed appropriately.
Product Variations & Materials
Jorvenuli™ offers baking and dessert-decorating tools, including silicone molds, stainless steel accessories, pastry cutters, decorating tools, and chocolate preparation equipment.
Depending on the product, minor variations may occur in color tone, surface finish, texture, molding details, dimensions, weight, or assembly characteristics.
If you do not prefer the color, texture, dimensions, appearance, or overall style of the product received, you may request a return within the applicable 30-day period.
Unless there is a confirmed product or fulfillment issue attributable to us, this will generally be treated as a preference-based return.
Return Address & Authorization
Do not automatically send merchandise to our registered business address.
After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.
Non-Returnable Items
Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:
- Customized or personalized products.
- Gift cards.
- Products clearly identified as "Final Sale" or non-returnable before purchase.
- Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
- Products returned with missing parts or in a condition that prevents reasonable inspection.
Discounted or promotional products remain eligible under this policy unless they were clearly identified as "Final Sale" or non-returnable before purchase.
These limitations do not remove consumer rights that applicable law does not permit us to exclude.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.
Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.
Return Shipping Costs
Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.
Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
Original shipping charges are generally not refundable for preference-based returns. If the return results from a confirmed error attributable to us, eligible original shipping charges will also be addressed as part of the approved resolution.
No restocking fee is charged for an approved return.
Returning the Package
For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.
Jorvenuli™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support.
The customer is generally responsible for a preference-based return package until it is received at the approved return destination.
Inspection & Refund Timing
After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.
Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.
Refund Method
Approved refunds are normally issued to the original payment method used for the order.
If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.
Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.
This decision is made by customer support after reviewing the request.
Exchanges
Exchanges depend on current inventory and product availability.
Minor variations in material appearance, color tone, surface finish, texture, molding details, dimensions, and normal manufacturing tolerances may occur between individual baking tools.
If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.
Order Cancellation
Cancellation requests should be submitted as soon as possible after an order is placed.
We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Consumer Rights
This policy is intended to explain our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
We're here to
work through it.
Have questions about return eligibility, an incorrect product, refund timing, or where to send an approved return?
Contact our support team with your order number and a clear description of the issue. Our team aims to respond within 24 hours.